1. How to place an order?
You can browse products on our website, add your desired items to the shopping cart, and complete the payment to place an order. If you encounter any issues, please feel free to contact our customer service.

2. What payment methods are available?
We accept multiple payment methods, including major credit cards and electronic payment platforms. Specific payment options are visible on the checkout page.

3. How long does order processing take?
Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.

4. How long does delivery take?
Delivery times may vary due to logistics, customs, or other uncontrollable factors, potentially causing delays.

5. How can I track my order?
After your order ships, we will provide tracking information. You can check delivery status via the logistics company’s official website or the link we provide.

6. Can I return or exchange items?
Orders meeting return conditions may be eligible for return or exchange. Please refer to our return policy for detailed procedures. Return requests must be submitted within 30 days of receiving the product.

7. What if an item is damaged during shipping?
If an item arrives damaged or is lost during transit, contact us within 7 days of receiving the product. We will assist with claims, replacements, or refunds.

8. How is shipping cost calculated?
Shipping costs depend on order weight, destination, and chosen delivery method. Exact fees are displayed on the checkout page—please confirm before placing your order.

9. How can I contact you?
For further inquiries or assistance, reach us via:
Phone: +1 (564) 249-5668
Email: tarikbennekaa@oceanstrikefg.com